Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information processed by POGO Engineering, pogowash.com, and related products, services, firmware, software, dashboards, support channels, remote tools, and communications that link to or refer to this Policy. It applies whether you are a visitor, customer, operator, merchant, employee user, reseller, installer, technician, or support contact.

This Policy does not control data handling by third-party services, processors, platforms, devices, or websites that we do not own or control, even if they interoperate with our services or are linked from our site.

2. Information We Collect

Depending on how you use our services, we may collect categories of information such as:

• contact and account details such as name, email address, phone number, mailing address, city, state, ZIP code, notes, and newsletter preferences;
• authentication and account data such as login identifiers, account status, hashed tokens, session state, remember-me tokens, and related security metadata;
• support and communications data such as subjects, messages, bug reports, idea submissions, votes, support tickets, refund-related details, and contact preferences;
• order and transaction data such as items selected, order status, shipping details, processor reference data, and other information shared back to us by payment or commerce providers;
• device, machine, and business data such as device serials, customer associations, locations, default amounts, remote activation records, employee permissions, and revenue or service reporting data;
• technical and usage data such as browser details, IP-derived information, timestamps, page interactions, referring URLs, and diagnostics related to service operation and fraud prevention;
• marketing and update-list data such as opt-in email or phone subscription records for product or service updates.

3. How We Collect Information

We collect information from a variety of sources, including:

• information you provide directly when you register, log in, buy products, fill out forms, request support, submit bug reports, suggest ideas, or contact us;
• information collected automatically when you browse the site or use account areas, dashboards, or connected services;
• information from third parties such as payment processors, login providers, shipping providers, service vendors, analytics tools, fraud-prevention partners, and business integration partners;
• information generated by your use of connected devices, dashboards, remote activations, reports, and related operational tools.

4. How We Use Information

We may use information for purposes such as:

• creating and managing accounts, sessions, authentication state, and account recovery flows;
• processing purchases, providing cart and checkout functionality, coordinating shipment, and maintaining transaction records;
• operating, monitoring, maintaining, securing, and improving our websites, dashboards, firmware, products, and related services;
• supporting customer service, troubleshooting, bug resolution, refunds, dispute review, training, and communication history;
• registering devices, associating devices to customers or locations, and enabling reporting, employee access, and remote-service features;
• sending service notices, confirmations, administrative communications, security alerts, update notices, and marketing communications where allowed;
• detecting fraud, abuse, unauthorized access, chargeback risk, suspicious behavior, and policy violations;
• complying with legal obligations, resolving disputes, enforcing our agreements, and protecting our rights, users, systems, and property.

5. Legal Bases and Business Reasons

Where applicable law requires a legal basis, we generally process information because it is necessary to provide requested products or services, to perform or prepare for a contract, to comply with legal obligations, to protect legitimate business and security interests, or because you have provided consent. In some situations, more than one basis may apply to the same processing.

If consent is the basis for a particular activity, you may withdraw it, but that will not affect processing already performed before the withdrawal and may limit certain services or communications.

6. When We Share Information

We may disclose information to the following categories of recipients when reasonably necessary:

• service providers and contractors who support hosting, email, security, analytics, support, fulfillment, payment, and operations;
• payment processors, merchant-service providers, financial institutions, and commerce platforms involved in purchases, refunds, disputes, or settlement support;
• business partners, integrators, resellers, and platform providers when needed to deliver a requested integration or service relationship;
• professional advisors such as accountants, auditors, insurers, consultants, or legal counsel;
• government agencies, law enforcement, regulators, courts, or counterparties where required by law, subpoena, investigation, or legal process;
• successors, acquirers, investors, or financing parties in connection with a merger, sale, restructuring, diligence review, or asset transfer;
• other parties when you direct us to share information or when disclosure is necessary to protect safety, rights, systems, or property.

7. Payment Processors and Third Parties

When you use third-party checkout or payment features, sensitive payment credentials are generally collected directly by that processor instead of by us. We may still receive limited details such as transaction identifiers, shipping information, purchase selections, payment status, refund status, fraud signals, and contact information relevant to the order or account.

We are not responsible for the privacy, security, availability, or legal compliance of third-party websites, SDKs, APIs, processors, or devices that we do not control.

8. Cookies, Sessions, and Similar Technologies

We use sessions, cookies, and similar technologies to keep users logged in, remember preferences, maintain cart or account continuity, support security controls, prevent abuse, measure usage, and improve service performance. Some cookies may be set by us and others may be set by service providers or integrated third parties.

You can usually control cookies through your browser or device settings. Blocking some cookies may reduce functionality, prevent sign-in persistence, or interfere with checkout, account management, or support features.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including account administration, support history, warranty or service tracking, device relationships, fraud prevention, tax and accounting needs, dispute resolution, legal compliance, and enforcement of our agreements.

Retention periods may vary by data type, service relationship, operational need, or applicable law. We may also retain data longer where needed to investigate incidents, comply with legal obligations, preserve evidence, or protect legal claims.

10. Data Security

We use administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or disclosure. These measures may include access controls, credential management, session controls, token handling, limited-role access, logging, and vendor safeguards.

No system or transmission method is completely secure. We do not guarantee that information will never be accessed, altered, disclosed, or destroyed by breach, error, criminal conduct, infrastructure failure, or other events beyond reasonable control.

11. Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access to personal data, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about categories of sharing. You may also have rights regarding marketing communications and certain automated processing.

You may update some account information through available account features. For rights requests, unsubscribe requests, or privacy questions, contact us using the details below. We may need to verify your identity, authority, or account relationship before acting on a request, and some rights may be limited by law, security requirements, or legitimate business needs.

12. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization where required by law. If you believe a child has provided personal information to us improperly, contact us and we will review the matter.

13. International Transfers

We and our service providers may process or store information in the United States and other jurisdictions where privacy laws may differ from those in your location. By using the services, you acknowledge that information may be transferred to and processed in jurisdictions outside your home region, subject to applicable law and reasonable safeguards where required.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, vendors, legal requirements, or risk posture. When we do, we will update the "Last Updated" date on this page and may provide additional notice where required or appropriate.

Your continued use of the services after an updated Policy becomes effective means you acknowledge the revised Policy, to the extent permitted by law.

15. Contact Us

For privacy questions, rights requests, security concerns, or data-related inquiries, contact:

POGO Engineering / pogowash.com
Email: contact@pogowash.com

If you contact us about a privacy request, include enough detail for us to identify the account, transaction, or matter you are asking about so we can respond more efficiently.